Commercial/IQ VIA Domain / Functional Expert

This is a remote position.

Our client, a leading global IT service provider,is recruiting for a Commercial/IQ VIA Domain / Functional Expert to join their business in Europe.

JD: 

• The Manager will act as field and vendor point of contact for the OCE system. They will partner with internal company’s IT resources to respond to technical and functional system questions, identify future enhancements and manage development and rollout efforts with clients.
  

• The OCE Manager will work closely with a Master Data Management (MDM) vendor to ensure accurate, timely, and efficient distribution/collections of data across the commercial organization.
  

• This role is based in EMEA, with the flexibility to work from home.
  

Responsibilities :

• Facilitate capture of data and aid MDM vendors in process development for MDM/customer master system; including monitoring field requests, daily data processing, and integration between MDM and other internal systems (OCE,SFA, portal, etc.)
  

• Strong understanding of data flows across the organization, effectively participate in requirements gathering, and provide feedback for process development.
  

• Work with compliance, as required, to provide support or implement specific tools to aid and assist preparation of all state/federal required reports (monthly, quarterly, and annually)
  

• Responsible for implementing technology solutions for clients  
  

• Assume the scope of the project based on the requirements gathering (BRD, CCD, prototype, interface & history data loading) and the proposal and contract key elements (scope, deadline, budget, etc.)  
  

• Take responsibility for the delivery and quality of projects (application front end or back end, data, releases installation and performance) within expected schedule, resources and quality commitments  
  

Experience Required : 

• Experience in the pharmaceutical industry
  

• Experience in Sales Force automation and OCE implementation
  

• Previous sales operations in pharma sector experience required
  

• Strong technical skills preferred
  

• Strong communication and interpersonal skills required
  

• Proven ability and experience in multitasking with a commitment to delivering results in tight timelines
  

• Able to work efficiently in a team-oriented setting; willing and open to contribute to the team in terms of leadership, adaptability, competence, and execution
  

• High degree of accuracy and attention to detail
  

• Able to communicate in a clear and effective way both, verbally and in writing, using the appropriate communication techniques and tools
  

• Innovative problem-solving skills – quickly identify potential solutions while considering possible impacts to other individuals and/or systems
  

• Experience working with the Pharmaceutical Industry
  

• Service Cloud experience
  

• Experience with Agile solution delivery
  

• Experience on interacting with global clients/ stakeholders
  

• Quickly understand the healthcare domain, CRM product's various modules on SFDC sales cloud and IQVIA OCE from the business standpoint
  

• IQVIA OCE Certification – Preferrable
  

• Support existing MDM, CRM and API data integration layers/flow if necessary, as part of data management activity, understand and analyze the data set when required using SOQL
  

• Participate in complex technical discussions with clients, clearly articulate options, benefits and recommendations
  

• Deliver support and solutions for break/fix issues Should have supported clients on live production environment on OCE
  

• Good team player but independent enough to work as an individual contributor independently with the onsite stakeholders, Confident and good communicator especially with the stakeholders independently
  

• Quickly ramp up on the existing product/process and provide solution/support at a faster pace
  

• Keeping all stakeholder appraised about all the important technical issues, incidents, problems, progress and status
  

If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.