Customer Account Representative - Diabetes

Aeroflow Diabetes – Customer Account Representative - Remote Opportunity 

Start date: 1/13/2025

Shift: Monday-Friday 8:00 am-5:00 pm EST

Pay: $21/hour

Aeroflow Health is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers.

We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Within Aeroflow, the Diabetes team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients. 

As a Customer Account Representative, you will focus on:

• Providing exceptional customer service to patients, healthcare professionals, and insurance companies.

• Supporting a wide variety of patients with Diabetes across the country.
• Working within a tight-knit team that rallies together to support one another, grow and learn together, and have fun!

Your Primary Responsibilities

We are currently seeking a Customer Service Representative. A CAR is typically responsible for:

• Supporting existing Aeroflow Diabetes patients who receive Continuous Glucose Monitoring (CGM) supplies, as well as onboarding new patients based on direct leads.

• Handling a high-volume number of both incoming and outgoing phone calls daily to confirm customer information, product needs, and verify insurance eligibility.
• Researching insurance payer requirements, learning and understanding reimbursement procedures, account maintenance, answering basic billing questions, and troubleshooting equipment problems.

• Providing excellent customer service, working efficiently with high attention to detail, remaining organized, and participating as an engaged member of the team.
• Maintaining HIPAA/patient confidentiality.
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance.
• Other job duties assigned

Skills for Success

• Excellent Customer Service Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Outstanding Written and Verbal Communication
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Must Be Adaptable and Willing to Learn
• General Computer and Email Proficiency

Required Qualifications

• High School Diploma, preference given for college experience
• 3+ years’ experience in Customer Service or Healthcare preferred
• Excellent written and verbal communication skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy

You might also have, but not required:

• Knowledge with different types of insurance such as Medicare, Medicaid, and commercial plans
• DME supplies, specifically with CGM supplies
• Personal knowledge or experience with Diabetes

What we look for:

We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.

What you can expect from our team environment:

• Ample training opportunities, a supportive and an engaged workplace, and plenty of opportunities for growth!

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

 If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If this opportunity appeals to you, and you are able to meet the minimum required criteria for the position, please contact us as soon as possible.