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Senior Manager Claims Auto

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

10+ years of related experience, 5-7 years in claims people management, Advanced knowledge of claim processes, University degree or college diploma.

Key responsabilities:

Design and implement departmental initiatives
Manage escalated customer concerns and conflicts

Allstate Identity Protection Information Technology & Services SME https://www.allstateidentityprotection.com/

201 - 500 Employees

See more Allstate Identity Protection offers

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing and we are actively looking to hire Senior Manager Claims National Auto. The Senior Manager is responsible for designing, developing, and implementing projects and initiatives within their assigned discipline that align with Claims strategic direction and support Corporate strategic goals. The Senior Manager is responsible for supporting the Director in leading Managers and direct reports in Auto and overseeing the day-to-day operations of the department.

Job Description

Role Designation: Home Based

Accountabilities:

People Management

Strategically collaborate with the Director level
Provides, maintains, and monitors Manager authority levels
Ensure workload is evenly distributed amongst the Managers
Lead Manager team huddles
Conduct MOR meeting with Manager Direct Reports
Work with Managers on their Performance Assessment Plans
Salary planning with Managers for their Direct Reports

Operational

Manages and resolves escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director
Releasing cheque holds that fall between the Manager and Director authority level
Review analysis of key metrics and operational reports from Finance, Corporate Risk and Delivery teams and initiate plans to improve claims processes and the customer experience
Review Quality Assurance results and ensure proper feedback and coaching is provided to the Claims Advisors through managers’ weekly huddles and one-on-ones
Collaborate amongst all key stakeholders, including Design department and Delivery Leadership, to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements
Lead discussions with their Direct Reports and teams to implement change management initiatives while working closely with their Director to ensure consistency in messaging
Participation at industry committees

Qualifications:

10 or more years of related experience
5-7 years’ experience in people management within Claims, specifically auto
Advanced knowledge of:
Insurance policy, coverage, and regulation;
Claim processes, policies, procedures, claim systems, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Analytical procedures to reconcile, manipulate, and recognize patterns of data
Problem-solving and preparation of complex reports for analysis
Advanced negotiation and/or arbitration skills
Advanced conflict management and problem resolution skills in managing internal and external customer relationships
University Degree/College Diploma
CIP or working towards CIP designation

Bonus qualifications:

Multi-provincial claims knowledge and proficiency
Continuous Improvement and process design experience
Knowledge of AllDocs

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Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®