Manager Workers Comp Claims - AZ

Are you a dedicated professional with a passion for managing workers' compensation claims? Do you thrive in a dynamic environment where your expertise can make a significant impact on both employees' well-being and organizational success? If so, we invite you to join our team at CopperPoint Insurance as the Manager of Workers Comp Claims. The Manager Workers Comp Claims is responsible for leading a team of professional Claims Adjusters and other staff in achieving team, division and organizational goals and strategies in a performance results-based culture. This role ensures quality claims management and customer service, and directly manages the performance and development of Claim Adjusters and other staff.

Job Responsibilities:

• Ensures the goals and strategies of the Claims Support Team align with the mission and vision of the division and organization
• Regularly communicates throughout the department and ensures alignment of goals and results with company’s vision, mission, key initiatives and performance.
• Hires, develops, and retains staff with the knowledge, skills, and abilities to ensure optimal performance and results.
• Provides leadership and career development to all staff levels to support organization succession planning.
• Establishes and maintains appropriate staffing levels to meet department needs and performance/quality targets.
• Partners with other Claim Managers to ensure equitable workload support,
• Develops and maintains partnerships and service level agreements with Managers and Supervisors within other divisions to ensure processes and workflows are effective and customer service goals are being met.
• Budget Responsibilities: Recommend and manage appropriate annual budget.
• Responsible for quality of work performed by the team including, accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
• Conducts and/or evaluates Quality Assurance Reviews.
• Ensures compliance with the company’s claim management best practices, performance standards, policies and procedures focusing on customer needs and expectations.
• Investigates, analyzes and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
• Ensures team is effective and producing quality operational results by managing individual performance and determining training needs as appropriate.
• Formal project manager or committee member on projects representing the division as needed for organizational or divisional projects.
  
  
  
  

Qualifications/Competencies:

• BS/BA college degree. The knowledge and skill levels acquired through undergraduate level studies especially in the areas of business administration, finance or marketing.
• 8 years of Workers Compensation claims experience with increasing responsiblity and prior supervisory experience-preferred.
• Interpret, apply and explain federal, state and local laws, codes, regulations and proceedings, and ensure compliance
• Strong technical claims knowledge with prior successful experience in a workers' compensation claims management environment.
• Knowledge of Department of Insurance (DOI), NCCI, State rules and regulations. Analyze, interpret, and apply laws, rules and regulations pertaining to workers’ compensation.
• Research, analyze, and make sound recommendations relating to claims support.
• Analyze complex administrative problems, evaluating alternatives, and make creative recommendations.
• Represent the team and Division effectively in meetings, including making presentations.
• Previous successful work experience in providing leadership to and development of professional employees.
• Ability to manage organizational change; to involve and influence others to accept new ideas or innovative approaches; to lead in a team-based organization.
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.
• Prior successful customer service orientation; effective problem solving skills to anticipate customer needs and seek ways of providing satisfactory solutions.
  
  
  
  

Salary Range:

• $90,000.00 - $125,000.00 USD annually.
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.
  
  
  
  

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan).
  
  
  
  

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.