Customer support with English and Czech language - work at home in Slovakia

Job Title:

Job Description

We have a great opportunity for Czech and English speakers - join our customer-centric team and become part of professional service for customers of the biggest brand in transportation and ridesharing!

In Concentrix, we care about customer experience and aim to provide the best service for the biggest brands on the market. If you want to work in professional environment, with the latest technologies and use the benefits of home office - this might be your next career path!

As a Support Specialist your role will be:

- Work fulltime, 38.75 hrs/week;

- Rotating shifts Monday-Sunday: 07:00 - 15:15 and 12:45 - 21:00;

- Represent the company, serve as the first point of contact for B2C and B2B customers from Czech speaking environment and assure they get answers to every question and inquiry;

- Provide assistance via inbound phone/live chat/e-mail to customer requests regarding: account settings, log-in, billing and invoices, any questions related to the services provided;

- Friendly and professional interaction with customers based on agreed procedures.

We have more to offer:

- Look after your future with voluntary medical plan and life insurance;

- Provide the best technical equipment and 30€ monthly allowance to make your 100% home office run smoothly;

- 100% sick leave (PN) reimbursement;

- 3 extra days of paid holidays and 3 sick days;

- Employee referral program - cash award for referring a friend;

- Professional, personal and career growth with our courses and coaches.

Who we are:

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Experience the power of a game-changing career!

Location:

Language Requirements:

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