Job description

Join the innovative team at Patrique Mercier Recruitment JP as a German Customer Service representative for a leading Big Tech company located in the picturesque landscapes of Greece! This exciting opportunity offers full relocation support, allowing you to immerse yourself in a new culture while advancing your career in the tech industry. As a key player in our customer service team, you'll provide outstanding support to our German-speaking clients, addressing their inquiries and ensuring exceptional service that reflects the quality of our brand. If you're passionate about technology and committed to customer satisfaction, this is the ideal position for you!

Responsibilities

Deliver exceptional customer service to German-speaking clients through various channels, such as phone, email, and chat.
Address customer inquiries and resolve issues in a timely and efficient manner to foster high levels of satisfaction.
Maintain a thorough understanding of the company’s products and services to provide accurate and relevant information to customers.
Log customer interactions meticulously in the company’s CRM system for accurate tracking.
Collaborate with team members to develop and implement strategies for enhancing customer experience.
Engage in continuous training sessions to keep skills updated and improve service quality.
Provide feedback on customer trends and contribute ideas for optimizing internal processes.

Requirements

Fluent in German, both written and spoken; English proficiency is required.
Excellent communication skills with a strong focus on customer service excellence.
Able to multitask and remain composed in a dynamic work environment.
Strong analytical and problem-solving skills.
Previous experience in customer service, particularly in the tech or related sectors, is advantageous.
Proficient in using CRM systems and other customer support tools.
A positive attitude, adaptability, and eagerness to embrace a new cultural experience.

Benefits