Senior Logistics Support Consultant

About Thoucentric:

∙   Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end to end execution and management.


∙   We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution.


∙   We are a group of seasoned professionals having diverse industry, solution and product experience thereby making us effective business liaisons. We are 300+ consultants strong coming with strong diverse background fueling our growth story in India and across four other global locations viz. US, UK, Singapore, and Australia.

Job Overview:   This role requires the individual to manage support programs of WMS and TMS tools, ensuring the SLAs are adhered. The functional areas will be warehousing and transportation within Supply chain.

He/she is responsible for addressing queries/issues raised by client, classify the issues based on priority and functional area, maintain tracker & dashboard for the issues and ensure SLAs are adhered. He/she should have strong analytical skills and the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. He/she should have experience in managing support programs.

∙  

• Manage team of junior support consultants
  
• Independently manage the L1 & L2 issues/queries raised by client
  
• Classify the issues based on priority and severity
  
• Maintain trackers and dashboards
  
• Should be able to answer business queries and parallely work with product & tech team for issues resolution/enhancements.
  

Requirements

Must have: 

·       2-4 years of experience of working in support programs

·       Strong communication skills, good interpersonal skills, and ability to work in a multi-stakeholder environment 

·       Aptitude for analysing processes and operational data

·       Strong troubleshooting skills

·       Shift working mandatory. Candidate should be open to work in evening/night shifts as well on rotational basis.

Good to have 

·        Prior experience in WMS and TMS tools and issue resolutions

·        Background of Supply chain processes

Benefits

• Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
  
• Works independently on complex processes and modules that may be used by one or more programs or systems.
  
• Strong planning and organizing skills including the ability to manage several work streams simultaneously.
  
• Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
  
• Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
  
• Good team player, self-motivated and able to work on own initiative.
  

Kindly note that we are working in a Hybrid Mode with base location in Bengaluru, Karnataka, this is not a remote role.