Supervisor-Clearance Center

515 N 51st Ave Phoenix Arizona, 85043, +1 (602) 5138420

Starting Pay: $17.00 Per Hour

Position Description: 
Leads and directs the team responsible for Clearance Center at the Retail Operations Center (ROC) for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland. Directs all aspects relating to the daily operations of the sales and production floor, leads the team and drives the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of all team members.

Essential Duties and Responsibilities:

• Ensures standards for quality services are met, conducts quality assurance checks, and develops strategies for improvement.
• Maintains daily product par levels through proper management of rotations, ensuring that daily production and revenue goals are met. 
• Assists with conducting new goods inventory and ensures proper reporting. 
• Reconciles and balances all daily paperwork.
• Manages and adheres to assigned budget.
• Builds and manages strong working relationships with customers and team members, maintaining standards of excellent customer service.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the clearance department including managing and meeting team member and customer needs. 
• Ensures the store is clean, well-kept, and reflects the Goodwill brand appropriately.
• Coordinates and effectively communicates with various GCNA divisions.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area, including determining product placement.
• Provides regular mentoring and training to develop skills of team members; ensures that team members are operating per company standards and procedures.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.  Immediately takes action and/or reports any unsafe or potential hazards.
• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
• Processes complex sales transactions, including customer returns. 
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.
   

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent
• 2+ years supervisory experience or equivalent work experience, required
• One year customer service experience required 
• Demonstrated ability to lead, coach, train, and motivate others
• Proficient with Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position
   

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.