Customer Success Account Manager I West Coast I Logistics I E-Commerce

OnTrac is hiring a Customer Success Account Manager.

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote must reside in the West Coast.

Employment Logistics:

The Customer Success Account Manager supports new customer on-boarding and ensures that our newest customers receive the highest level of service. This role collaborates with our sales team to ensure that customers are meeting their package commitment goals.

Unpacking the Benefits:

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• Paid Time Off including Holiday pay
• 401(k) with company match
• Safe and clean work environment
  
  

Your Mission in Motion:

• Support customer’s day to day operations.
• Support customers through an extended on-boarding period to ensure volume promised is fulfilled.
• Support Director of Customer Success accounts through reporting, administrative and sales-related tasks to achieve maximum territory effectiveness.
• Manage daily account activities and deliverables in support of customer expectations and contractual requirements.
• Attend industry trade shows, conferences, and customer meetings as needed. 
• Employ business development best practices developed through collaboration with peers and other internal teams.
• Responsible for business review preparation, presentation, and follow-through.
• Perform any other task or assignment deemed necessary for the organization.
  
  

Paving your way to your success:

• Demonstrates Business and Technical Acumen:
• Follows company policy and processes.
• Completes work with few instructions.
• Has good organizational skills and the ability to prioritize work.
• Advocates and Leads Change:
• Is a positive influence when implementing change, is flexible when change occurs, and can develop changes to his/her area of responsibility.
• Engages and Inspires Others:
• Always treats people with respect and dignity and promotes a pleasant and professional work environment.
• Communicates and Influences:
• Speaks and writes clearly and concisely; uses efficient and appropriate methods to disseminate information.
• Uses email effectively and appropriately.
• Uses appropriate language when communicating to peers, subordinates, vendors, and management.
• Develop Self and Others:
• Hold employees accountable for their performance and provides feedback to ensure effective collaboration
• Understands his/her strengths and weaknesses.
• Customer Focused:
• Presents a cheerful manner with customers, both internal, external, and vendors.
• Manages issues with urgency to meet customers’ expectations.
• Meets established or agreed-upon deadlines.
• Understand how decisions affect the customers and consider customers when making decisions.
• Self-Management:
• Behaves and expresses oneself openly and honestly.
• Does what he/she commits to doing.
• Accepts responsibility for failure.
• Viewed as ethical, trustworthy, responsible, and reliable.
  

The Must-Haves:

• Bachelor's Degree or equivalent experience
• 1-3 years experience in related field
• Up to 25% Travel
• It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.
  
  

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

Ontrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Apply Now