Commercial Customer Account Manager (Remote)

How You’ll Change Our Customers’ Lives:

At Nextiva, our Commercial Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva combines communication channels to help businesses of all sizes to connect to their customers at the right time on the channel of their choice to provide amazing customer experiences and drive business results.

• This position will be 100% remote
• Want to check out our Amazing culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico. Don’t forget to check out our total rewards offerings listed below!
• This role will support our US customer base, and a majority of verbal and written communication will be in English (please send us your resume in English when applying)

Responsibilities:

• Uncover Prospects' Needs
• Identify and understand prospects' pain points.
• Recommend solutions based on their needs.

Pipeline Management:

• Create and manage a pipeline of opportunities with a minimum of 3x your quota assignment.
• Achieve at least 100% of the assigned quota on a monthly and quarterly basis.
• Maintain accurate Salesforce records for pipeline delivery.

Execution:

• Deliver tailored demos of the Nextiva solution, showcasing how it delivers desired outcomes.
• Forecast accurately on a daily, weekly, and monthly basis.
• Close sales effectively, utilizing persuasive techniques.

Account Management:

• Maintain and increase existing customer accounts through upselling and cross-selling.
• Build and manage a strong pipeline to ensure consistent quota achievement.

Customer Interaction:

• Manage customer interaction and track the sales process using Salesforce CRM.
• Provide exceptional customer service and build long-term relationships.

Key Skills:

• English Fluency (verbal & written) required.
• 3+ years of customer service, business development, account management and/or sales experience in a fast-paced, high-volume environment.
• Proficiency in Salesforce CRM and ability to manage a pipeline of opportunities.
• Strong verbal and written communication skills.
• Ability to create and present compelling sales presentations and pitch decks.
• Critical thinker who is fact-based and data driven.
• Ability to understand and articulate key drivers and learn from the past.
• Team-oriented, collaborative, and competitive with a winning mindset.
• Resilient and able to bounce back from setbacks.
• Action-oriented with a passion for solving problems and leading changes.
• Challenges the status quo and seeks ways to create and build more success.
• Fact-based and data-driven, able to anticipate problems before they arise.
• Recommends and implements well-thought-out solutions.
• Team-oriented, collaborative, and competitive.
• Embraces a culture of service and learning, focusing on caring, supporting, and respecting customers and team members.

Qualifications:

• Proven track record of selling business solutions over the phone with persuasive closing techniques.
• Ability to forecast sales accurately and manage a pipeline effectively.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Rewards & Benefits: 

✅ Major Health insurance for you and for your legal partner and children under 25 years
✅ Vision and Dental covered
✅ Life Insurance – 24 times your monthly salary
✅ 30-day Christmas Bonus (Aguinaldo)
✅ 50% Vacation premium
✅ 12 days for vacations on your first-year anniversary
✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA
✅ $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

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