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Account Manager / Retention Agent - Italian speaking

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Malta

Offer summary

Qualifications:

B2B and B2C experience required, Fluent in Italian, verbal and written, Experience in CFD/FX is a must, Previous work experience in account/sales management, Bachelor's degree preferred.

Key responsabilities:

Manage portfolio of customers and relationships
Identify new business opportunities and sales
Ensure successful delivery of solutions
Meet daily retention targets
Handle client requests and issue escalations

IRIS THAUMAS LTD

11 - 50 Employees

See more IRIS THAUMAS LTD offers

Job description

We are looking for an Account Manager / Retention Agent with B2B and B2C experience to create long-term, trusting relationships with our client's customers. The Customer Retention Agent’s role is to oversee and build a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities. Customer Retention Agents also answer client queries and identify new business opportunities and trading among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Sales department) to improve the entire customer experience.

ABOUT OUR CLIENT

Our client is an outsourcing company who specialises in financial services and client relations and is located in St. Julian's, Malta.

DUTIES AND RESPONSIBILITIES

Operating as the lead point of contact for any and all matters specific to your accounts.
Building and maintaining strong, long-lasting customer relationships.
Develop trusted advisor relationships with key accounts.
Ensure the timely and successful delivery of their solutions according to customer needs and objectives.
Develop new business with new/existing clients.
Meeting and exceeding set daily retention targets.
Assist with challenging client requests or issue escalations as needed.

EXPERIENCE, KNOWLEDGE AND SKILLS

Previous work experience as an Account/ Sales/ Key/ Junior Manager, or relevant role.
Previous experience in CFD/FX is a must.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Fluent in Italian, both verbal and written communication skills.
Negotiating skills to close agreements to maximize profits.
Excellent listening, negotiation and presentation abilities.
Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world.

EDUCATION

A Bachelor's degree is preferred.

WORKING TIME

Monday to Thursday from 10:00 to 19:00 and Friday from 09:00 to 18:00 with 1 hour break.
Remote working options are available.

SALARY AND BENEFITS

Fixed base salary.
Monthly performance Bonus.
Relocation package: flight and initial housing.
A complete education and deep knowledge of the financial global markets.
Super fun international environment, 300 employees in a huge open floor offices setup.
Weekly food allowance benefits (applied after three months veterancy).
Local discounts in a variety of surrounding cafés, GYMs, real-estate agencies, and similar.
Generous incentivising budgets with great prizes, competition and off-site activities.
300 sunny days per year in Malta.