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Account Management Administrator

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Australia

Offer summary

Qualifications:

Previous helpdesk experience in MSP environment, Strong technical skills in IT services, Highly organized with attention to detail, Ability to independently respond to clients, Proficiency with Keap, Autotask, Datto RMM preferred.

Key responsabilities:

Schedule and prepare for client meetings
Take notes during meetings and follow up
Prepare quotes and track CRM opportunities
Make contract adjustments and manage billing
Monitor inboxes and respond to client emails

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Full-time

8 AM to 5 PM EST

40 hours per week

1 hour unpaid break

We are a dynamic and growing company with a strong focus on technology and customer service. We currently manage 120 clients and conduct approximately 50 technology business reviews per quarter. Our team is dedicated to providing exceptional service and support to our clients, and we are looking for a highly organized and technically proficient individual to join us as a Remote Departmental Assistant.

Position Overview: We are seeking a Remote Departmental Assistant to support two of our account managers, including the owner of the company. This role is critical in ensuring that our client interactions are seamless and efficient. The ideal candidate will have a strong technical background, preferably with helpdesk experience in a Managed Service Provider (MSP) environment. They should be highly organized, detail-oriented, and capable of understanding and addressing client concerns independently.

Key Responsibilities:

• Schedule and prepare for technology business review meetings with clients.

• Verify client availability and confirm meetings the day before.

• Take detailed notes during meetings and provide follow-ups.

• Prepare quotes and track opportunities in our CRM (Keap).

• Make contract and billing adjustments as needed.

• Monitor inboxes of both account managers and respond to client emails promptly and professionally.

• Utilize Life Cycle Insights for tracking client assets, users, and strategic IT roadmap planning.

• Use Autotask for Professional Services Automation (PSA) and Datto RMM for Remote Monitoring and Management (RMM).