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Solutions Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Experience in pre or post sales., Knowledge of cyber security solutions., Technical customer support experience preferred., IT networking or cybersecurity industry experience is a plus., Ability to meet UK Government security standards..

Key responsabilities:

Understand and communicate product portfolio.
Demonstrate products to customers and partners.
Install technologies and provide post-installation support.
Manage internal network and technology demo suites.
Test new technologies and provide feedback.

Exclusive Networks

1001 - 5000 Employees

See more Exclusive Networks offers

Job description

We are looking for a Solutions Engineer to join our Pre-sales to provide support, help and advice to both our internal sales team, our external partners, and their customers. You will Specialise in 2 to 4 vendors and develop a broad understanding of the whole vendor portfolio.

This would be an idea role for candidates with some presales experience or with a background supporting cyber security and networking products, looking to develop and take their next step.

You will join a market-changing organization, that specialises in the discovery and distribution of innovative and disruptive IT security and networking solutions to the IT community. You will be working on the newest and most incredible technologies primarily focusing on Software, Cloud and Software-as-a-service based solutions.

Our Benefits:

Bonus Scheme
24 days holiday increasing with service
Pay Care Scheme
Workplace Pension
Gym and café on site
Free parking
Beer fridge Friday and excellent social events
Supportive and engaging working environment, with opportunities for promotion and career development.

As a Solutions Engineer, you will:

Develop an in-depth understanding our product portfolio and confidently communicate the technology and its benefits at a technical level to our customers and partners.
Demonstrate a wide range of products both face-to-face and online meetings to both customers and partners
Install these technologies in both a pre-production and production environments
Provide post-installation support and follow up as needed
Support the management of the company’s internal network and technology demo suites
For specific vendors, delivering post sales implementation
Work with Marketing and Sales for technical overview and provide technical collateral for webinars and events.
Test new security and networking technologies, to develop an understanding of the product and where it could be situated within our value proposition. Provide and extensive overview and feedback to the executive team, to ensure they make informed decisions about the new technology.
The successful candidate will be required to work mostly from the main office in Farnborough .Remote working is possible although time in the office on a weekly basis is expected.
The candidate will also be required to travel. This is mostly to visit new partners or customers within the UK. However, from time to time, the engineers will have the opportunity to travel abroad for vendor training (this is not guaranteed).

The ideal Solutions Engineer will:

Have experience in pre or post sales, working with cyber security solutions, or other channel based activity is welcomed , but not essential .
Experience working in a technical customer facing role such as technical support .
Previous IT networking and/ or cybersecurity industry experience is preferred but not essential
Organised, structured, and efficient in your work, with good attention to detail
Excellent communication and interpersonal skills and an ability to work effectively with both technical and non-technical personnel
Excellent analytical and troubleshooting skills
Able to pass the HM Government Baseline Personnel Security Standard test – this means you should be a UK or EU national.

Desirable but not essential: