Senior Consultant - Student Information System

Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About The Opportunity

Are you an experienced higher education consultant? Are you interested in a career delivering innovative solutions that will transform Higher Ed? If you answered yes, then we should talk!

Ellucian is currently looking to add a Senior Principal Professional Service Consultants with Banner SIS implementation or upgrade experience to our team. As one of our most senior professional services team members, you will be instrumental in consulting with our customers and delivering value add services that provide the quickest path to institutional success. You will also be a key leader in the professional services team to manage and mentor a group of consultants to ensure that the team under you will deliver services to our customers in a professional and timely manner.

Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their business office to process student administration and student accounts including transformation to cloud/SAAS solutions and ensure successful adoption of these solutions.

Where you will make an impact

• Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day-to-day operations through to those at the managerial and executive levels.
• Responsible for having in-depth functional knowledge of business processes as related to student service offices and functions within colleges and universities.
• Ability to manage client expectations, ensure completion of engagements within an agreed-upon timeframe, and resolve client issues relating to the implementation of Ellucian’s solutions.
• Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
• Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations and implementation strategies.
• Anticipates and resolves software problems and solves difficult challenges with only occasional need for assistance from others.
• Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
• Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
• Travels routinely to customer sites to deliver services; travels periodically for internal training.
  
  

Additional Responsibilities

• Ownership & accountability for building, maintaining, and growing the consulting artefacts / templates / presentations for regional SaaS delivery services.
• Provide direction and mentorship on implementation strategies, processes, and technologies to deliver best in class customer functional consulting outcomes.
• Promote the global delivery methodology by contributing, promoting, and ensuring the adoption of global best practices in the APAC region for functional consulting delivery.
• Establish and promote a collaborative team dynamic to better leverage skills sets across the regional functional team for the benefit of our regional staff & customers.
• Foster an environment & culture that will attract, engage, develop, and retain best in class functional consulting talent.
• Be a change agent for driving cultural adoption and participation in a team culture for positive, cross org collaboration and ownership.
• Closely collaborate with Cloud Services and Software Development teams to drive localized enablement requirements and best practices across our SaaS solution value chains.
  
  

What You Will Bring

• Hands-on experience with any Student Information Systems module including enrollment, curriculum, records, and registration.
• A minimum of 15+ years’ experience working in a consulting services environment, higher education preferred.
• A minimum of 10+ years’ experience working in a higher education student business office.
• Bachelor's degree from a Regionally Credited institution.
• Ability to keep up with new product functionalities as they become available as well as the ability to train others on new functionality.
• Demonstrated presentation skills and professional communication skills (written and verbal).
• Ability to perform effectively in a work environment that requires hard work, has periods of tight deadlines, and where change is embraced as a method of continuous improvement.
• Ability and experience to manage a team of skilled consultants.
• Experience working independently with little direction and still achieve goals as well as working remotely in a team environment via phone and other electronic communication tools.
  
  

Impact of the Role

• Accountable for all aspects related to service delivery of our Student solution. Includes driving delivery improvement and engaging with our higher education customers.
• Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
• Identify and remediate issues that impede enabling customer success.
• Drive innovative and transformative strategies which will ensure successful SaaS implementations.
• Continuously improve the customer experience by collaborating with the regional and global Ellucian teams.
• Proactively prepare for and deliver high quality implementation consulting services.
• Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
• Consult with customers to drive performance improvement, own problems, execute with precision, and professionalism.
• Manage the team of consultants reporting into the role to ensure that their day-to-day delivery outcomes / enablement / practice adoption / operational priorities etc. are all meeting the customer and Ellucian needs.
  
  

What makes #Ellucianlife

• 20 days annual leave plus public holidays
• Competitive superannuation and life cover
• Private Medical and Dental family cover
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
• Headspace (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare - caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities