Senior Business Analyst (Insurance)

WE ARE

SoftServe isn't just about technology, it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation. We are about people who create bold things, make a difference, have fun, and love their work. SoftServe supports our talented professionals in answering the question: What impact will you make?

At SoftServe, we expect results. And SoftServe business analysts play a unique role in delivering those results. We reach across disciplines and borders to bring value to our clients’ businesses. We are the engine of SoftServe.

As Senior Business Analysts and a Product Owner at Insurance Industry projects, we expect you to be as passionate as we are about delivering end-to-end solutions that address business problems, strengthen IT infrastructure, and enrich the user experience.

IF YOU ARE

• A seasoned business analytic or product owner with 5+ years in IT, skilled in requirements gathering, gap analysis, and process mapping
• Proficient with tools like JIRA, Confluence, Visio, or similar for requirements and process modeling
• Experienced in the Insurance industry (P&C and Life Insurance), including policy life cycles, underwriting, claims processing, quote creation, insurance product design, and regulatory frameworks
• Skilled in writing detailed Business and Functional Requirements Documents (BRDs and FRDs), and user stories
• Familiar with insurance management systems, policy administration platforms, and claims processing systems
• Experienced in digital transformation, automation, and integration of modern technologies in insurance, with knowledge of current InsurTech solutions
• Used to working closely with IT teams for solution integration and customization
• Knowledgeable in insurance regulations and compliance standards, including GDPR, AML, KYC, and related frameworks
• Possessing excellent communication and interpersonal skills for engaging business and technical stakeholders internally and externally
• Experienced in facilitating workshops, discussions, and presentations with senior leadership and project teams
• Proficient in Agile, Scrum, or Waterfall methodologies
• Capable of managing timelines, deliverables, and resources to ensure project alignment
• Holding or working towards professional certifications like Certified Business Analysis Professional (CBAP), Agile Business Analyst, or Lean Six Sigma
• Familiar with insurance SaaS solutions like Salesforce Financial Services Cloud, Microsoft Dynamics 365, or SAP for Insurance
• Possessing strong problem-solving and analytical thinking skills
• Good at multitasking and managing competing priorities effectively
• Detail-oriented and accurate in requirements documentation
• Proactive in ensuring customer success and committed to professional growth
  
  
  

AND YOU WANT TO

• Work with client’s requirements to understand the client’s business objectives and translate them to the development team
• Map customer journeys using best methodologies and practices, analyzing the existing journey to identify friction points in policy issuance, claims, and customer service processes, then work on solutions to enhance the experience
• Optimize business processes by redesigning workflows to reduce manual interventions and improve customer experience
• Collaborate with IT teams to design and document functional specifications, workflows, and integration points between insurance systems
• Facilitate workshops with internal and external stakeholders to gather feedback, align objectives, and validate solutions at various stages of development
• Support integration of new solutions with existing systems and facilitate migration of historical customer data (policy, claims, etc.) to ensure data continuity and accuracy
• Ensure solutions adhere to industry regulations such as GDPR, IFRS 17, Solvency II, or other region-specific insurance regulations
• Oversee User Acceptance Testing (UAT) to ensure that new systems function as required, gather feedback from end-users, and verify proper implementation of workflows
• Develop training materials and conduct sessions for end-users (e.g., claims agents, underwriters, customer service reps) on the new system, managing change initiatives to ensure a smooth transition
• Provide ongoing support post-implementation to ensure solutions work as expected, delivering continuous improvement based on feedback and new requirements
• Design and implement data analytics tools and dashboards to provide real-time insights into business performance, claims data, customer behavior, and other critical metrics
• Implement CRM and self-service platforms that enable customers to manage policies, file claims, and engage with customer service through digital channels
  
  
  

TOGETHER WE WILL

• Develop insurance solutions that impact client’s business and industry landscape
• Build digital products from defining the product strategy to the launch and support
• Collaborate with technology experts assembling the right teams who can help to build cutting-edge solutions for top-notch services to the end users
• Cooperate with the client and their stakeholders at different levels (product, business, IT, C-Level)
• Be fulfilled by the impact we have on the client
  
  
  

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe