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Sr. Manager, Technical Account Management - Madrid Hub (Hybrid)

extra holidays - extra parental leave - work from anywhere - fully flexible
Remote: 
Hybrid
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Madrid (ES)

Offer summary

Qualifications:

4+ years of management experience in technical account management or related fields, Experience in Professional Services or Software Startup company, Demonstrated leadership in running technical teams, Deep knowledge in cloud infrastructure and DevOps practices, B.S. degree in engineering or equivalent experience preferred.

Key responsabilities:

  • Lead a team of Technical Account Managers, providing leadership and mentorship
  • Drive customer satisfaction and improve renewal rates
  • Manage relationships with key partners and internal stakeholders
  • Translate customer needs into technical solutions
  • Drive strategic opportunities across the customer journey
Hashicorp logo
Hashicorp Information Technology & Services Large https://local.hashicorp.com/es
1001 - 5000 Employees
HQ: San Francisco
About Hashicorp
HashiCorp is the leader in infrastructure automation for multi-cloud environments. We are building solutions that enable innovation at global enterprises, offering them a common cloud operating model via consistent workflows to provision, secure, connect, and run their infrastructure with any application. All our foundational technologies are open source and developed openly, and have been since our founding. HashiCorp was founded in 2012 and is headquartered in San Francisco, though 85 percent of our employees work remotely, strategically distributed around the globe. From our inception we built the company with a remote-first approach because we believe talent has no boundaries. HashiCorp has nine principles that are the foundational characteristics of the company and serve as the rubric for decision making in a collective, consistent manner. The principles of HashiCorp are: integrity, kindness, pragmatism, humility, vision, execution, communication, beauty works better, and reflection. The principles were developed at the company’s founding, and are at the core of everything we do. HashiCorp has a thriving user community of tens of thousands, and our open source software receives tens of millions of downloads annually. HashiCorp has raised $349 million in funding to date, with the company valued at $5.1 billion following its Series E funding in March 2020. Major investors include Bessemer Venture Partners, Franklin Templeton, Geodesic Capital, GGV Capital, IVP, Mayfield Fund, Redpoint Ventures, T. Rowe Price funds and accounts, and True Ventures. Today, we count several hundred of the Global 2000 as customers. HashiCorp is a Forbes Cloud 100 company (named #4 in 2019, #32 in 2018), was named a Cloud Startup to Bet Your Career On by Business Insider, a Startup To Watch by the San Francisco Chronicle, a CNBC Most Innovative Startup, a Gartner Cool Vendor, an IDC Innovator, and was named Partner of the Year 2019 by both Microsoft Azure and Google Cloud.
See more Hashicorp offers

Job description

About the team

Technical Account Managers (TAMs) at HashiCorp act as our customers’ primary technical point of contact, serving as experts to help drive product adoption, establish best practices and increase value attainment across our customers’ journey! TAMs help our customers successfully onboard and integrate their HashiCorp tools into their software stacks and development lifecycles. TAMs also help customers recognize maximum value with our tooling by focusing on driving adoption of additional high-value product use cases. Finally, TAMs ensure customers are prepared for an on-time renewal by cementing the value of the HashiCorp toolchain within their stack, and by mitigating any risks to the renewal.

What you’ll do (responsibilities)

As a Senior Manager, Technical Account Management at HashiCorp, you will lead a diverse team in a high-performance environment, applying your expertise in technical account management! Your role will be pivotal in guiding our CoE Technical Account Managers to be responsible for the customer lifecycle: driving our customers to successful renewals, improving their happiness with HashiCorp, and growing adoption of our products across their journey. You will be reporting to the EMEA Theater Leader for Customer Lifecycle Management.

  • Lead all aspects of a team of TAMs, providing leadership, mentorship, and direction
  • Lead team performance, set clear goals, and foster a culture of excellence and continuous improvement
  • Understand the HashiCorp customer journey and lead the continued execution and development of our customer-facing motions with the goal of driving customer satisfaction, consumption of license and acquiring outstanding renewal rates
  • Build and maintain positive relationships with key customer partners, account team leadership, and internal collaborators and leaders, managing risks and opportunities related to product adoption, renewal, and expansion
  • Work closely with the Value Engineering and Product Management teams to translate customer needs into technical solutions and contribute to new product requirements
  • Drive strategic opportunities across the entire customer journey.
What you’ll need (basic qualifications)
  • At least 4+ years of management experience in technical account management, solution architecture, sales engineering, or related fields
  • Strong business management fundamentals and experience in a Professional Services or Software Startup company
  • Demonstrated leadership in running technical teams with a focus on getting results and team development
  • People leadership and a recognized leader in the organizations where you previously worked
  • Demonstrated experience leading strategic customer accounts and large projects
  • Deep knowledge in cloud infrastructure, DevOps practices, and HashiCorp products
  • Outstanding communication skills with the ability to lead stakeholder relationships effectively
  • Certifications in HashiCorp Secure Products, Cloud providers (AWS/Azure/GCP), and container orchestration (CKA) are highly desirable
  • B.S. degree in an engineering or similar program from an accredited college/university (or equivalent experience) preferred
  • Ability to travel up to 25%

#LI-AA1

#LI-Hybrid 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Management ConsultingCloud InfrastructureProject ManagementAccount ManagementDevOpsCustomer Relationship ManagementContainerization

Other Skills

  • Leadership
  • Business Administration
  • Team Building
  • Verbal Communication Skills
Are you interested?

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