Offer summary
Qualifications:
Bachelor's Degree or equivalent experience, Experience working with Windows Server operating systems, Deep expertise in Linux and Mac platforms preferred, 3+ years in Customer Success/Support roles, Proficient in Python scripting and REST API.
Key responsabilities:
- Serve as primary technical contact for customers
- Onboard new customers and ensure their success
- Research and resolve customers' technical issues promptly
- Drive renewal risk management and support sales teams
- Create knowledge base content and share best practices