Work Location: Remote position
The National Ancillary Service Manager is a critical member of Cigna’s National Ancillary EviCore Account Team. This role focuses on vendor account management, performance oversight, and driving process improvements across multiple segments, products, and lines of business. The ideal candidate thrives in ambiguity, excels in communication and documentation, and can maneuver through complex challenges with minimal supervision.
The candidate must have broad and deep understanding of national ancillary programs and an end-to-end view of how those programs impact the enterprise and intercede when firewall/legal requirements prohibit EviCore direct access to Cigna's Systems and to our key stakeholders - provider, client and customers. He/she will engage across our national ancillary segments, enterprise companies, lines of business and products and will act as a subject matter expertise and key driver of business process improvement initiatives. He/she will provide on-going solutions and support on reoccurring service issues and trends and actively supports cross segment and line of business resolution of high priority/impact service escalations.
Key Responsibilities:
Manage day-to-day operations with national ancillary vendors, ensuring strong performance and alignment with Cigna’s goals.
Act as the primary liaison between Cigna and external vendors, building and maintaining strong relationships.
Lead business process improvements, handle escalations, and support the execution of the account team strategy.
Collaborate with internal and external stakeholders to support service delivery and achieve total medical cost savings.
Provide coaching to staff and act as a subject matter expert on vendor programs and services.
Monitor vendor performance through reports and dashboards, addressing any operational issues or service gaps.
Support strategic projects, including vendor program enhancements, system implementations, and national expansions or terminations.
Requirements:
College degree or equivalent work experience.
8+ years of experience in benefits administration, claims management, or project management
Working knowledge of Utilization management platforms (Truecare, HC-ICMS, Evicore)
Experience with Vendor Management
Relationship Management experience
Project management experience, preferred
Expertise in national ancillary programs and Cigna’s products, systems, and business lines
Strong organizational agility, problem-solving abilities, and project management skills
Proven ability to navigate ambiguity and resolve complex service issues and conflict management
Exceptional communication, presentation, and negotiation skills
Ability to manage tasks independently and deliver impactful results in a matrixed environment
Some travel required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 72,900 - 121,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
