Offer summary
Qualifications:
Minimum 3 years of experience in a similar position, Bachelor's degree or higher in relevant field, Technical knowledge in ITSM such as JIRA / Service Now, Certification or familiarity with ITIL.Key responsabilities:
- Develop and ensure compliance with service level agreements
- Manage incidents and processes effectively
- Contribute to defining and evolving client service offerings following ITIL standards
- Conduct research on ITIL and ITSM best practices
