Customer Support Specialist - London

Customer Support Specialist

Full-time (Weekend Shifts Included)

About Nutrisense

If you are a Customer Support Specialist looking for the challenge of operating in a fast-paced environment, please read on...

We are a health tech startup with a mission to help anyone discover and reach their health potential. The Nutrisense mobile app leverages continuous glucose monitoring (CGM) with access to virtual support from best-in-class nutritionists so that everyone, not just individuals with diabetes, can learn about their unique food responses, understand their metabolism, and reach health goals that lead to an optimized life.

Our customers range from the ultra-healthy trying to take their lives to new levels to individuals with diabetes trying to manage their disease. Our platform focuses on bringing individualized, real-time data about your metabolic health to the palm of your hand.

We are looking for ambitious, creative thinkers passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you will serve as the frontline connection between our members and the organization, providing thoughtful, solution-oriented assistance with a focus on building trust and long-term relationships. Success in this role requires strong technical aptitude, sharp problem-solving skills, and the ability to adapt quickly in a fast-evolving environment.

We value team members who excel at working cross-functionally, thrive in dynamic settings, and are motivated by the opportunity to make a real impact in the healthcare space. A solid understanding of billing and troubleshooting processes will be essential for addressing customer inquiries and ensuring smooth service delivery.

If you are interested in joining a mission-driven startup that is disrupting the health industry and cares about creating a dynamic environment for its employees, wed love to hear from you!

Responsibilities:

• Provide outstanding customer support through email, chat, and phone, ensuring every interaction feels personal and valued.
• Troubleshoot technical issues with confidence and creativity, delivering clear, actionable solutions to customers.
• Handle billing inquiries and payment issues with precision, turning challenges into seamless resolutions.
• Build meaningful relationships with customers through empathetic communication, ensuring their needs are heard and addressed.
• Collaborate cross-functionally with product, engineering, and operations teams to drive continuous improvement in service and offerings.
• Leverage customer feedback and insights to proactively enhance the member experience and identify opportunities for innovation.

Qualifications:

• 1+ years of experience in customer support or a related field, with a passion for solving problems and supporting customers.
• Proficiency in customer support software and tools, with the ability to quickly learn new technologies and systems.
• Exceptional problem-solving and troubleshooting skills, with a creative approach to identifying solutions and resolving issues.
• Outstanding verbal and written communication abilities, ensuring clarity, empathy, and professionalism in every interaction.
• Thrives in fast-paced, dynamic environments, staying adaptable and focused as priorities shift and challenges arise.
• Solid understanding of billing and payment processes, with a knack for handling complex inquiries with ease and accuracy.
• Proven ability to work independently in a remote environment, demonstrating strong self-motivation, time management, and accountability.
• Experience working in a startup environment, showcasing adaptability, initiative, and comfort in navigating ambiguity and rapid change.
• Excellent proficiency in spoken and written English, with the ability to communicate clearly and effectively. (CEFR score of C1or better is preferred)

Additional Requirements:

• Availability to work US time zone hours, including weekends.

Total Compensation Package For This Role Includes:

• 100% Remote Environment - No strings attached - We encourage our employees to travel and experience life as they see fit
• Flexible PTO
• Work From Home Reimbursement

• Health & Fitness Reimbursement

Join our mission-driven startup and make a positive impact on people's lives.

Nutrisense has an organization-wide commitment to diversity, equity, and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

We benchmark total compensation to industry standards, taking into account the candidate's experience, skill, and geographical location.