Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service Consultant – Senior Process Associate - Swedish – Remote Romania
Responsibilities
· Being able to read and understand written requests (non-voice process).
· Take responsibility for the contract administration activity by solving queries on non-financial contract modifications, based on incoming request, and required supporting documentation.
· Receiving and placing customer instructions for the in-scope products/services (leasing, credit, bank accounts).
· Customer service through electronic channels.
· Projecting a positive image of the company and brand.
· Easy adjust to changing scenarios regarding ways of working.
· Implementing changes using your creativity and focus on process improvement.
· Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
· Using time effectively and prioritize the daily tasks accordingly.
· Sharing with all team members any relevant knowledge obtained through customer interactions.
· Attending training sessions.
· Arranging working schedules with colleagues flexibly, according to business needs.
· Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
· Providing assistance to new colleagues whenever possible.
· Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
· Able to use tools such excel, word, PowerPoint - as per the business and process requirements.
Requirements
Minimum qualifications
· Knowledge of Swedish (B2) and English (B2).
· Bachelor’s degree.
· Good MS Office knowledge.
· Detailed oriented.
Preferred qualifications
· Knowledge in banking products (credit, leasing …)
· High motivation and ability to learn.
· Ability to work under time pressure
Benefits
· Attractive salary.
· Stable job offers - employment contract
· Work in a multicultural and diverse environment with employees from over 30 countries
· Genpact supports professional trainings and great career development opportunities
· Free access to our award-winning learning platform
· Benefits such as Insurance, meal tickets, additional vacation days.
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