Technical Account Manager

We are a young, fast-growing startup, headquartered in Zurich/Switzerland with a development office in Vienna/Austria and remote team members from around the world (incl. US, FR, UK, IN, MX, IE). At LocalStack, we’re building world-class tooling to support highly efficient dev&test feedback loops for cloud application developers. Our core product is the LocalStack cloud emulator - a light-weight cloud sandbox running in Docker that allows our users to develop cloud applications entirely on their local machines.

LocalStack has a large and active open source community (49k+ stars on GitHub) with several 100k active users worldwide and 180M+ downloads to date. With a growing international customer base across Fortune Global 500 companies for our Pro and Enterprise offerings, as well as a growing, globally distributed team of top-notch engineers and GTM experts, we are on an exciting growth journey to become the world’s leading platform for local cloud software development.

Requirements

As we continue to grow our customer base, we are seeking a skilled and motivated Technical Account Manager to join our dynamic team.

As a Technical Account Manager at LocalStack, you will play a pivotal role in fostering strong client relationships, ensuring customer satisfaction, and supporting the successful implementation of our platform. This position involves close collaboration with both technical and non-technical stakeholders to understand their needs, address challenges, and drive value from our innovative cloud development platform and emulator solutions.

At its core, this is a highly technical role - you will interact with customers on a regular basis in different channels (Slack, support portal, video calls), discuss their cloud development use cases, dive into their setup for local development, fine-tune IaC configurations (e.g., Terraform, CDK, Pulumi), and help set up CI pipelines to run automated tests using LocalStack.

You will also play a critical role in detecting issues, bugs, and gaps in the product based on customer use cases, and working with the product engineering team to get these issues resolved in a timely manner. To optimize the communication flow and minimize handovers, this will often involve creating fully reproducible scenarios, for example as sample projects written in Terraform/CDK, or as a Python integration test added directly to the LocalStack core codebase.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
• Collaborate with Customer Success, Engineering, and Technical Support teams to understand customer requirements and develop tailored solutions.
• Provide technical guidance and expertise to clients, assisting them in maximizing the value of LocalStack services.
• Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify opportunities for upselling or cross-selling together with a Customer Success Account Manager as the commercial partner in your accounts.
• Troubleshoot and resolve technical issues, working closely with the engineering and support teams to ensure timely and effective solutions.
• Act as a customer advocate within the organization, representing customer interests and providing valuable feedback for product improvement.

Qualifications

• Bachelor's degree in a relevant technical field or equivalent work experience.
• Proven experience in a Technical Account Manager or similar customer-facing role within the cloud services or software industry.
• Strong technical background with a solid understanding of cloud computing concepts and technologies (strong AWS skills preferred).
• Exceptional communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical audiences.
• Problem-solving mindset with a proactive and customer-centric approach.
• Hands-on experience with IaC or application development frameworks like Terraform, CDK, Pulumi, or Serverless.com is a plus.

Benefits

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and training.
• Dynamic and collaborative work environment.
• Flexible work arrangements.