Offer summary
Qualifications:
Bachelor’s Degree or equivalent experience, Experience with Windows Operating Systems, Knowledge of enterprise web technologies and security, 3+ years in Customer Success, Support, or TAM roles in SaaS.
Key responsabilities:
- Serve as a technical contact for customer support
- Participate in onboarding and perform quarterly health checks
- Manage renewal risk and collaborate with sales teams
- Drive resolution of support cases in a timely manner
- Utilize internal resources for effective customer solutions