Customer Service Advisor

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Customer Service Advisor

SALARY: £24,624

LOCATION: Glasgow

HOURS: Full-time

WORKING PATTERN:  4-Day Week (Days) pattern:

• Start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4 week period

​

START DATE: 20th January 2025

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers?

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.

What you'll need

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.

This position is primarily a home working role, following completion  of the onsite training and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.

Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.

Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.

The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

The commitment to deliver on your promises and going above and beyond for your customer.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About our Atlantic Quay site...

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

• Multi faith prayer room
• On site showers and changing facilities
• A kitchenette area on each floor which is equipped with a fridge and microwaves
• Free hot beverage machines located on our 2nd and 4th floors
• Break out areas with TVs
• Free on site Wi-Fi available
• Option to join the local Sports & Social committee and get heavily discounted offers such as Cinema tickets, Theatre and fun days out across Glasgow and other locations
• City Centre location is also close to great shopping, hospitality and cultural activities
• Discounted Car Parking through using NCP ParkPass App at their Central Station and Mitchell Street locations 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.