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Técnico de Soporte en Sitio - CDMX

extra holidays - extra parental leave - fully flexible

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico City (MX)

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, Experience with Windows OS and MS Office 365, Technical knowledge in thermal printers and scanners, Ability to travel on short notice, COVID vaccinated (minimum 2 shots).

Key responsabilities:

Proactively interact with end users at client sites
Manage troubleshooting of Error Proofing systems
Administer manufacturing EPS systems at client location
Resolve incidents and requests from clients through active communication
Work possibly evenings or weekends when required

DXC Technology Information Technology & Services Large http://www.dxc.com/

10001 Employees

See more DXC Technology offers

Job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About This Role

The Modern Workplace group is seeking an individual with a solid understanding of Site Support Services related to hardware and software, technical knowledge in Thermal printers, handheld scanners, structured cabling, smart hands for network and some application services.

This individual will be responsible for managing manufacturing system services for our client. Preferably this individual will have had some hands-on experience dealing with great communication skills to interact with end users.

Key Responsibilities: -

What You´ll Do

Proactively working and interacting with end users at client sites, managing preventive and corrective troubleshooting of our Error Proofing system (EPS) which consist in a computer station with a thermal printer that validates functionality of our customer product before shipping to the final destination.
Active communication skills and team work to resolve any incident/request from the client.
This position is to administrate and manage manufacturing EPS systems at one client site at Nuevo Laredo city.

Who You Are

Bachelor's degree or equivalent combination of education and experience.
COVID vaccinated ( minimum 2 shots)
Experience working with the technology industry, specifically handling significantly sized accounts (Windows Operative Systems, MS Office 365, Thermal printer, handheld scanners, and basic Network skills).
Strong communication skills to listen to client and articulate back for solutioning inquiries.
Availability as may require evening or weekend work (as overtime).
May require evening or weekend work
Ability to travel on short notice
Experience working with the technology industry, specifically handling significantly sized accounts

Work Envirinment

100% work at client site in CDMX.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.