Travel Administrative Assistant at Burnin Turtle

We are seeking an outgoing individual for our Travel Administrative Assistant opportunity!

Your Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for and reporting purposes
• Provide feedback on call issues

Qualifications:

• High School Diploma or equivalent
• 6 months Customer Service experience minimum (not required)
• Be proficient in PC operation and navigation
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills

Requirements for working remotely:

• High Speed Internet required
• Dedicated workspace
• Able to navigate and use a computer
• Cell phone - calling and texting

Benefits of working with us:

• Very Flexible environment/schedule
• Working with little or no supervision
• Work remotely from your home