Inbound Sales Customer Service Associate - LATAM - (HR30562DA)

Job Title: Inbound Sales Customer Service Associate - LATAM
Location: Remote (CST Time Zones)
Salary Range: up to 2000 USD

Work Schedule: Monday to Friday, 9:00 AM to 05:30 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a motivated and detail-oriented Inbound Sales Customer Service Associate to join our team. This role involves managing incoming customer inquiries and converting these opportunities into sales and booked appointments. The ideal candidate will be responsible for delivering exceptional customer service, accurately capturing customer information, and working closely with the team to ensure seamless sales and booking processes.

Key Responsibilities:

• Customer Interaction: Handle inbound customer inquiries via phone in a timely and professional manner, capturing all pertinent customer contact information.
• Sales Conversion: Convert inquiries from new and existing customers into sales, with a focus on upselling and cross-selling where applicable. - Meet or exceed sales targets through effective communication and closing techniques.
• Service Booking: Decipher customer needs to book the right service appointments, ensuring customer satisfaction and repeat business.
• Collaboration: Work closely with various teams to ensure a smooth booking process and participate in coaching sessions, team meetings, and provide ideas for improving overall customer experience and sales processes.

Qualifications:

• Language Skills: Proficient in English with strong communication and interpersonal skills.
• Experience: Previous experience in inbound sales or a related role is preferred, with familiarity in using CRM software.
• Technical Skills: Proficient in using Google Workspace, Slack, and CRM tools for managing customer interactions.
• Attributes: Excellent problem-solving abilities, attention to detail, and the ability to multitask and manage time effectively in a fast-paced environment.

Nice-to-Haves:

• Experience with customer service and sales in a remote environment.
• Ability to manage evening or weekend work to accommodate customer needs.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.