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Nonvoice Customer Service Associate (Support)

extra holidays
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Excellent written and verbal communication skills, Attention to detail, Sense of urgency when working, Experience with data verification, Swift problem solver.

Key responsabilities:

  • Handle customer complaints and provide solutions within time limits
  • Follow up to ensure resolution
  • Communicate with customers through various channels
  • Answer questions about products
  • Respond promptly to customer inquiries
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STAFFVIRTUAL SME http://www.staffvirtual.com/
501 - 1000 Employees
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Job description

ABOUT THE CLIENT: Were a US based Daily Fantasy Sports operator. We are looking for a full-time customer support to join our growing team!

DUTIES AND RESPONSIBILITIES:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
  • Communicating with customers through various channels
  • Knowing our products inside and out so that you can answer questions
  • Responding promptly to customer inquiries


QUALIFICATIONS:

  • Excellent written and verbal communicator
  • Attention to detail
  • Sense of urgency when working
  • Experience with data verification
  • Swift problem solver


PERKS:

  • Remote Work Setup
  • Company Laptop provided
  • HMO Coverage on Day 1
  • Free HMO Dependent
  • Paid Leaves with Unused Leave Conversion
  • Monthly Attendance Bonus
  • Annual Bonus
  • Monthly Prizes and Bonuses
  • PHP 10k to 30k Referral Bonus

Required profile

Experience

Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Verbal Communication Skills
  • Detail Oriented
  • Customer Service
  • Time Management
  • Problem Solving

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