Operations Coordinator

FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit an Operations Coordinator, Mandarin Speaking. 

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Country Manager of China

Working model: Onsite/Hybrid

Responsibilities:

• Communicate and collaborate with various departments to ensure workflows are aligned and tasks are completed efficiently.
• Monitor the progress of work across departments, ensuring deadlines are met and providing support where needed.
• Maintain up-to-date platform systems with relevant data and changes.
• Handle client inquiries, requests, and complaints, conducting timely investigations and delivering solutions.
• Coordinate with customers and service providers to resolve payment issues through multiple channels.
• Manage and monitor PSP activities, ensuring updates are made and resolving deposit/withdrawal issues promptly.
• Analyze activities to identify potential risks, ensuring compliance with risk management protocols.
• Track and analyze order flow to detect and address any toxic trading behaviors.
  

Candidate Profile:

• Fluent or native Chinese (Mandarin)
• Upper-intermediate English verbal and written
• 2+ years of experience in operations or a related field
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to work efficiently under pressure and in high-paced environments
• Strong problem-solving skills and attention to detail
• Proficiency in Microsoft Office tools, especially Excel

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
  
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Work from home opportunity
• Claimable corporate parking

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!