Director, Operations, Warehouse & Logistics

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Location: Remote - Travelling to Sites (30%)
Department: Warehousing & Logistics
Reports To: Head of Warehousing & Logistics for the Americas

Position Overview:
The Senior Director of Operations is responsible for overseeing and driving the strategic and operational performance of the Warehousing & Logistics division. This role involves leading multiple sites and teams, managing P&L, optimizing processes, and ensuring the highest level of client satisfaction. The Sr. Director of Operations plays a critical role in entrenching our safety culture, scaling operations, improving service delivery, and enhancing operational efficiency across our network of locations primarily in the US. 

Key Responsibilities:

Strategic Leadership & Planning

• Develop and implement the operational strategy in alignment with the organization's business goals and client needs.

• Provide strategic direction and leadership to the site and our operations teams, ensuring that operational objectives, KPI’s and SLA’s are met or exceeded consistently.

• Identify opportunities for growth, process improvements, and efficiency gain.

• Build and deploy a strong operational excellence culture focusing on value creation for our customers, team development and market differentiation.

• Support new business development, solutions design and be an active stakeholder during team based strategic selling engagements.
   

Operational Management

• Oversee the day-to-day operations of multiple warehousing and logistics sites, ensuring optimal resource allocation, productivity, and service quality.

• Establish and maintain robust operational procedures, including inventory control, order fulfillment, distribution, transportation, and reverse logistics.

• Ensure compliance with health, safety, and regulatory standards across all sites.

• Experience with contract logistics IT platforms (WMS, YMS, ERP EDI Integration).

Financial Oversight

• Manage and monitor site budgets, cost controls, and P&L performance to meet financial targets.

• Analyze and report key performance metrics to identify trends, risks, and opportunities for improvement.

• Collaborate with finance and business development teams to optimize contract margins and financial performance.

Client & Stakeholder Management

• Act as the primary operational point of contact for key clients, addressing concerns, identifying needs, and delivering innovative solutions to enhance service offerings.

• Develop strong relationships with internal and external stakeholders, fostering collaboration across departments and functions.

• Partner with the sales and account management teams to onboard new clients and deliver on contractual commitments.

• Support our customer engagement methodology with Monthly, Quarterly and Annual Strategic business reviews.

Team Development & Leadership

• Recruit, mentor, and develop site leaders, promoting a culture of high performance and accountability.

• Establish clear goals and expectations, conducting regular performance reviews and facilitating professional growth opportunities.

• Foster a collaborative and results-oriented environment, promoting employee engagement, development, and retention.

Continuous Improvement & Innovation

• Champion continuous improvement initiatives across the contract logistics division, utilizing lean and Six Sigma methodologies.

• Lead efforts to adopt new technologies and automation solutions to enhance operational efficiency and service quality.

• Stay current on industry trends, best practices, and emerging technologies to maintain a competitive edge.

Key Requirements:

• 8+ years of experience in contract logistics, supply chain, or warehousing operations, with at least 5 years in a senior leadership role.

• Proven track record of managing large-scale operations, multi-site leadership, and delivering on key operational KPIs.

• Experience scaling operations and building teams to support rapid growth objectives.

• Experience with complex startups, site transitions & scope expansion.

• Strong financial acumen and experience managing P&L and budgets in a logistics or supply chain environment.

• Expertise in continuous improvement methodologies (e.g., Lean, Six Sigma) and implementing operational best practices.

• Able to travel to and oversee operations as demands of the operations require at regular cadence.

• Masters Degree in Supply Chain Management, Logistics, Business Administration, or related field preferred.

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