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Machine Learning Analyst

Remote: 
Full Remote
Contract: 
Salary: 
48 - 48K yearly
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Key responsabilities:

  • Monitor models in production for performance.
  • Create and label datasets manually and autonomously.
  • Handle model validation prior to deployment.
  • Oversee dataset curation and quality improvement.
  • Supervise labeling workforce and QA samples.
Tidio logo
Tidio Information Technology & Services SME https://www.tidio.com/
51 - 200 Employees
See more Tidio offers

Job description

Location: Poland/Europe, remote

Salary:  up to 22 000 net (B2B) | up to 18 260 gross (UOP)
Form of employment: Contract of employment or B2B contract (self-employed)


We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

  • We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
  • Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
  • The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
  • We currently hire over 170 fantastic people.
  • In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
  • In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇


Want to know more about our ML Team?

At Tidio, we believe that AI will transform how businesses engage with their customers. As a leading provider of conversational chatbot solutions, we are at the forefront of this revolution. That's why we are looking for an exceptionally talented Machine Learning Analyst to join our small but mighty Machine Learning team.

By joining the ML team as a Machine Learning Analyst, you will become a crucial member of our 5-person team and help us push the boundaries of conversational AI. This is a unique opportunity to turn your passion for machine learning into world-class products that deliver real value to the customers. 


As a Machine Learning Analyst, you will:

  • Monitor models in production- looking for outliers, checking statistics, reporting model performance in time, and giving insights to ML team and product teams on various machine learning metrics (e.g., distributions, inference times);
  • Create datasets - assigning labels to the datasets manually, developing autonomous ways to perform labeling like regex heuristics, performing and validating labeling using LLMs (external and self-hosted);
  • Take care of the model validation before deployment - QA, performing direct tests on the model to assure its quality, developing tools to test it;
  • Take care of dataset curation - analyzing our datasets to find errors, improve them, making sure they are stored correctly;
  • Develop dataset intuition - being able to answer various questions about the data;
  • Monitor the labeling workforce—during labeling processes, we send a lot of data to the outsourced workforce, and we need some QA on the samples we receive from them.


Want to know more about our work? Read this article, written by Bartek Kowalczuk, our Machine Learning Lead, on how we created Lyro – the first fully conversational AI chatbot for SMBs – in only 3 months >> https://bit.ly/3LvBd4E. Also, check our poster from ML in PL Conference 2022 >> https://bit.ly/3Rz0E9h.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Detail Oriented
  • Analytical Thinking
  • Verbal Communication Skills
  • Quality Assurance

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