Onboarding Manager

• We support fully remote, hybrid and in person collaborative working with flexible hours.

• Access our HQ in Edinburgh / workspaces around the UK with team off sites annually. 

• A strong cross functional (pet friendly)environment working in small teams with autonomy, delivering impactful and challenging work.

• Private medical cover, life assurance, income protection, critical illness cover and other options.

• 12 paid personal development days per year with additional personal training budget and resources allocated to help you learn and grow. 

• Pension contribution, share options and company bonus scheme for all roles

Working within the Onboarding Team, this role will be the main point of contact during the onboarding process for new clients. This is a diverse role built for someone who can identify process improvements to create a better experience for our clients and can juggle multiple tasks  at a time for a variety of clients.  Impeccable organisational skills are required for this role.

• Work in conjunction with multiple clients concurrently to support them through our onboarding process, including helping to design and build their new process to embed the use of Amiqus across their business;

• Work closely with the Acquisition & Growth team as well as the Client Success team to ensure a streamlined onboarding journey for our clients;

• Design and deliver training sessions with system users;

• Analyse client metrics to spot trends and track client usage to help inform commercial decisions;

• Proactively build strong relationships with our clients and key decision makers to manage key deliverables against plan;

• Work closely with the wider company and teams to grow your knowledge and become a subject matter expert on our product so that you can effectively communicate information to clients;

• Identify key areas of process improvement / revenue generating opportunities with our new clients.

• Provide client service which is ‘second to none’ to ensure that our client onboarding experience results in excellent feedback, demonstrated within post-onboarding surveys.

Talented people make Amiqus and staying true to our culture is important as we continue to develop and grow. Most importantly, this role will be filled by someone who shares the same values and work ethic as we do.

This role will play a crucial part in our clients first impressions of Amiqus, we’re looking for someone with a certain level of professionalism who can enthusiastically welcome and onboard new clients. 

In addition, we are are looking for the following:

• Previous experience in a similar role, managing client onboarding, relationship or account management;

• Ability to work collaboratively with a variety of key stakeholders this includes managing client relationships both internally and externally; 

• Strong communication, analytical and problem solving skills;

• Excellent presentation skills, this includes creating content to effectively deliver to clients;

• Experience of working closely with clients to deliver training;

• Good organisation skills with the ability to prioritise work effectively;

• A keen eye for detail and process improvement;

• Interest in technology and enjoy working in a fast paced agile environment;

• Ability to gather information diligently, are able to evaluate relevant options and opportunities, applying reasoning and logical thinking;

• Excellent time management skills and ability to work well as an individual and collaboratively within the Onboarding team.

• Proactive approach when considering the impact of your work linked to commercial outcomes and client needs. 

We think it’s important to have an open and transparent interview process so that you have a clear understanding of what to expect. The process might vary slightly depending on the role type or team you apply to join but it usually goes as follows:

• Internal review of applications

• An initial chat about the role with a member of our People and culture team

• A more structured interview with the team manager and one other team member

• An informal chat with some other team members about the opportunity OR a task based interview with clear direction given

• Role offer

• Onboarding welcome and process kick off with support across the team

As you might expect, we care about privacy and we have a privacy policy specific for job applicants which explains how we handle your information and data.

If this is you and the role sounds like something you would be interested in,  please contact work@amiqus.co for a confidential discussion and attach an up-to-date CV / portfolio.