Bilingual Customer Service Rep- Remote Opportunity

Overview:

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline has a rewarding opportunity as a Bilingual Customer Service Representative- Remote Opportunity. As a Customer Service Representative, you’ll manage high-volume inbound calls from our Valvoline Instant Oil Change customers nationwide, all from the comfort of your home. By joining our virtual call center, you’ll eliminate your daily commute, saving time and money. You’ll have the chance to work with a high-performing, diverse team, access endless growth opportunities, and receive comprehensive equipment and IT support to help you excel in your role.

Salary:

Pay starting at $18.00/hour

Must be willing to work  12-9 pm, 1-10 pm, and 2-11pm ET, including weekends; schedules are created based off the immediate needs of the business.

In our Customer Support roles, you would be responsible for:

• Delivering world-class service to customers with issues and inquiries via phone
• Quoting prives for services offered by the retail locations and their partners.
• Giving information regarding stores and services to customers
• Assess customers needs and requirements to help drive them into our stores
• Taking back to back calls for a full 8 hour shift
• Thriving in a fast-paced, service-driven environment
• Maintaining customer relationships 
• Using proprietary software programs to track calls
• Utilizing research skills to troubleshoot customer issues
• Providing proactive communication to internal and external customers
• Remote position requires stable high speed internet and ability to hard wire directly to router

We take care of the WHOLE you:

• Health insurance plans (medical, dental, vision)
• 4% company match on 401(k) if you contribute 4%
• Incentive pay*
• Personal Time Off
• Tuition reimbursement*
• Employee Discounts
• A fun work environment
• Advancement opportunities

*Terms and conditions apply and benefits may differ depending on position.

What You'll Need to Succeed:

• High School diploma or equivalent
• At least one year of customer service experience or call center experience 
• AS or BS degree a plus
• Ability to multi-task in a fast-paced environment
• Team oriented
• Ability to connect to modem/ interenet
• Flexibility to work late shift and weekends
• Excellent verbal skills

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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