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Customer Support Specialist

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Germany

Offer summary

Qualifications:

High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent verbal and written communication skills., Strong problem-solving abilities and multitasking skills., Proficiency in customer support software and CRM systems..

Key responsabilities:

Serve as the first point of contact for customers via multiple channels.
Address customer inquiries with empathy and efficiency.
Troubleshoot technical issues and guide customers through product features.
Process orders, returns, and refunds accurately.
Maintain accurate records in CRM and collaborate with teams for issue resolution.

StriveNest Human Resources, Staffing & Recruiting SME https://www.linkedin.com/

51 - 200 Employees

See more StriveNest offers

Job description

Responsibilities:

Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.
Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
Troubleshoot technical issues and guide customers through product features and functionalities.
Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.

Requirements:

High school diploma or equivalent; bachelor’s degree preferred.
Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.
Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
Strong problem-solving skills and the ability to think quickly on your feet.
Empathetic and patient demeanor, with a genuine desire to help others.
Proficiency in using customer support software and CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Positive attitude and willingness to go above and beyond to meet customer needs.

What We Offer:

Competitive salary and benefits package, including health insurance and retirement savings options.
Flexible work schedule and the opportunity to work remotely from anywhere in the world.
Ongoing training and professional development opportunities to enhance your skills and advance your career.
Supportive team environment where your contributions are valued and recognized.

Join Our Team:

If you’re ready to take your customer service skills to the next level and make a meaningful impact in a dynamic and supportive environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and help us deliver exceptional service to our customers.