Customer Service Coordinator

About us

We are Optimal Maintenance Ltd, part of the Optimal Group.

We offer a professional service to a variety of clients from housing associations to high-end estate agents. This could be a carpenter to fit a new door lock, a gas safe plumber to install a new boiler or a full property refurbishment. No job is too small and, as a result, this means that properties receive the care they deserve with an exceptional level of customer service from both office and field staff.

We are an ambitious company, and we are always looking for great people to join our team. Being part of the Optimal family is important to us and if you share our vision and values, the Optimal Group is the place for you.

At the Optimal, we believe that innovation comes from a culture of genuine equality
and diversity. We are Optimistic, Positive Team, at the same time, Inspirational, Magnificent, Amazing and Loyal.

The role

We are seeking a proactive and organized Customer Service Assistant to manage our email communications and provide outstanding support to our clients. You will be the first point of contact for clients over the phone and will play a crucial role in ensuring smooth communication within our team.

Key Duties and Responsibilities:

• Email Management:
• Monitor and manage the company email inbox, sorting incoming emails into appropriate categories and flags.
• Respond to customer queries in a timely and professional manner.
• Provide updates to clients regarding their service requests and inquiries.
• Customer Interaction:
• Serve as the first point of contact for clients over the phone, addressing their needs and directing them to the appropriate resources.
• Maintain a friendly and helpful demeanor to enhance customer satisfaction.
• Collaboration:
• Liaise with other virtual assistants and team members to ensure seamless communication and workflow.
• Collaborate on tasks to ensure timely resolution of customer issues.
• Record Keeping:
• Document interactions with clients and maintain accurate records of customer inquiries and service requests.
• Assist in tracking and reporting on customer service metrics.

About you:

• Previous experience in customer service or administrative support is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using email platforms and customer service software.
• Experience of using Microsoft 365
• A friendly and approachable demeanor with a commitment to providing outstanding service.
• Quick learner and eager to learn and grow

What We Offer:

• Competitive salary.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Flexible working hours and fully remote work

Requirements

About you:

• Previous experience in customer service or administrative support is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using email platforms and customer service software.
• Experience of using Microsoft 365
• A friendly and approachable demeanor with a commitment to providing outstanding service.
• Quick learner and eager to learn and grow

Benefits

• An employee-first culture with a supportive team
• Comprehensive induction programme with ongoing support
• Career progression within a rapidly growing business
• Opportunity to add Value to the business
• Competitive salary.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Flexible working hours and remote work options.