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Dutch Customer Advisor for bol.com (remote in Greece)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Greece, Belgium

Offer summary

Qualifications:

Fluent in Dutch and good English (B2), Experience in contact center is a plus.

Key responsabilities:

  • Identify and resolve customer needs
  • Handle queries about products, deliveries, and refunds
  • Use multichannel communication to assist customers
  • Support on product availability inquiries
  • Assist with order clicks and collections
TalenTrail logo
TalenTrail Human Resources, Staffing & Recruiting Small startup http://www.talent-trail.pt/
0 - 1 Employees
See more TalenTrail offers

Job description

Remote work in Greece
40h/week in rotating shifts

Your responsibilities
- Identify and resolve customers' needs.
- Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, and refunds. 
- Use a multichannel approach to speak with customers (voice, email, social media).
- Handle calls from customers who have ordered or bought product/s.
- Offer support on queries regarding product availability.
- Assist with clicks and collecting orders.

The Profile
-Fluent in Dutch with good English (B2) 
- Excellent communication skills.
- Experience in contact center is a plus.

Offer:
- Remote work all over Greece
- Full-time position.
- Competitive salary and performance bonuses
- Extra incentives.
- Receive a bonus for referring your friends.
- Relocation Package for candidates coming from abroad


Salary: 1366€

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Parallel CommunicationsContact Center Software

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Customer Service
Are you interested?

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