Customer Service Executive (Thai Speaker)

We are a team of digital marketers who are best at what we do with over 5 years of experience, founded in the year 2017. The company name “HENOSIS” was inspired by the classical Greek word for mystical "union" because we believe that working together will reach the organizational target, as the saying goes “United we stand, divided we fall”.Our company is a Social & Content agency with a growing presence in Southeast Asia. As the preferred agency in this region, we have helped over 50 brands to engage with their target audience and push client’s brand and business to a higher level in the competitive market via Social Media Marketing. Behind every successful campaign is our team of creatives, innovators, and disruptors. We are a bunch of inquisitive minds, passionate about delivering brand experiences by cutting through the noise and bridging the brand-consumer gap. We love working together; just as much as we love having fun!

The Role

You Will Be Responsible For

• Provide customer services, be responsible for every transactions that include customer servicing, checking on amount, date, time, nice,
• Handle all inquiries and complaint from customers and be the main point of contacts.
• Take on chat and make fast response to every transactions
• Key in customers data and ensure data accuracy
• Call potential customers to promote services or products
• Follow up with customers from time to time
• Interact with new or existing customers on behalf of the Company to provide informations about company products or services, taking orders, handling complaint and reply to customers questions.
  
  

Ideal Profile

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Media & Entertainment industry.
• You possess excellent interpersonal as well as written and verbal communication skills in both English and Thai languages.
• Familiar with basic computer skills
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders
  
  

What's on Offer?

• A role that offers a breadth of learning opportunities
• Flexible working options
• Fantastic work culture