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Provider Services Coordinator - Georgia

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
31 - 31K yearly
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

High School Diploma required; Bachelor's preferred, Knowledge of workers' compensation payor system, Basic computer skills and Microsoft Office proficiency, Ability to problem solve and think critically, Strong customer service skills.

Key responsabilities:

  • Process invoices needing client support
  • Notify clients about needed assistance
  • Prepare and distribute reports for clients
  • Develop working relationships with clients
  • Train others as directed
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Unified Health Services SME https://uhsweb.com/
51 - 200 Employees
See more Unified Health Services offers

Job description

Job Type
Full-time
Description

Purpose:

  • To put back into processing all assigned invoices needing client support and/or assistance
  • To notify clients of what support and/or assistance is needed so processing of invoices can resume.
  • Manage daily activities as directed to meet and/or exceed performance targets.

Main Duties:

  • Prepare, review and distribute reports for clients notifying them of where their support and/or assistance is needed.
  • Process responses from clients accordingly.
  • Develop solid working relationships with clients.
  • Speak with clients to provide education or clarification on processes or reports, and answer questions.
  • Develop and maintain a solid working knowledge of client systems, processes and practices.
  • Update UHS applications and systems as needed and directed to document activities.
  • Communicate and cooperate with other UHS staff as needed to accomplish duties.
  • Provide feedback to company on methods to enhance service delivery and job function.
  • Complete assigned duties and tasks to meet job objectives, goals and targets.
  • Develop and maintain a solid working knowledge of company processes, practices and products.
  • Train others as directed.
  • Other duties as assigned.
Requirements

Required Qualifications, Skills and Knowledge:

  • High School Diploma required; Bachelor's degree preferred
  • Ability to build trust and relationships over the phone.
  • Agile and critical thinker with ability to forward think and problem solve.
  • Basic computer skills and proficient with Microsoft Office applications.
  • Knowledge of the worker's compensation payor system and claims processing methods.
  • Knows when to escalate a critical issue.
  • Carefully reviews and checks the accuracy of information.
  • "Can-do" attitude.
  • Ability to manage multiple projects simultaneously.
  • Strong customer service skills; ability to respond in a prompt, efficient, and professional manner.
  • Controls his/her response when criticized or falsely accused by a client.
  • Ability to learn and apply knowledge of new programs and procedures quickly.
Salary Description
$16.00

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Customer Service
  • Critical Thinking
  • Problem Solving
  • Microsoft Office
  • Relationship Building
  • Time Management
  • Detail Oriented

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