Remote Member Services Representative | WFH

Job Title: Member Services Representative - Remote | WFH

Job Overview

We are seeking a dedicated Member Services Representative to join our team in a remote capacity. This full-time position is vital in delivering outstanding service to our members, both in person and through various communication channels. The ideal candidate will play a critical role in ensuring a seamless and efficient experience for our members, providing them with comprehensive assistance regarding our credit union’s diverse offerings.

Key Responsibilities

• Provide exceptional support to members, facilitating their access to services and information in a professional manner.
• Accurately process a variety of member transactions, including but not limited to loan payments, share transfers, and withdrawals.
• Offer detailed insights into the credit union’s products and policies to enhance members’ understanding.
• Address inquiries received via email and electronic communications with professionalism and precision.
• Resolve member concerns, routing complex issues to the appropriate personnel when necessary.
• Promote relevant credit union services to meet the distinct needs of our members.
• Handle and process member mail transactions, ensuring compliance with internal policies.
• Supply members with information on potential investment opportunities.
• Conduct account research to clarify any discrepancies in transactions.
• Aid members in managing their accounts, including payroll deduction and direct deposit card setups.
• Assist in establishing individual retirement accounts for members.
• Keep current with the credit union’s offerings, policies, and relevant regulations.
• Undertake additional tasks and responsibilities as assigned.
  
  

Required Skills

• Strong interpersonal skills, including effective verbal and written communication.
• Exceptional organizational abilities, with a keen attention to detail and the capacity to manage multiple tasks.
• Proficiency in Microsoft Office applications, particularly Word and Excel; familiarity with credit union systems is advantageous.
• Demonstrated capability in cash handling and maintaining accurate balances.
  
  

Qualifications

• A minimum of a high school diploma or GED is required.
• At least one year of experience in member or customer service, ideally within a financial institution, such as a credit union.
• Understanding of account management and service delivery in a financial context.
  
  

Career Growth Opportunities

This position offers a pathway for professional development within our organization. By excelling in member service and contributing to our team, there are opportunities to advance your career and increase your impact within the credit union.

Company Culture And Values

We pride ourselves on fostering a supportive and collaborative environment that emphasizes teamwork and member satisfaction. Our commitment to excellence in service drives our operations and shapes our culture.

Compensation And Benefits

• Pay Range: \(24.00 - \)26.00 per hour (Dependent on Experience)
  
  

How To Apply

If you are a proactive individual with a passion for delivering excellent member service, we encourage you to apply for this rewarding opportunity. Please submit your resume and cover letter, outlining your relevant experience and qualifications.

We look forward to your application!

Employment Type: Full-Time