Hybrid Customer Service/Recovery Representative - Remote | WFH

Job Overview

Become a vital member of a rapidly expanding healthcare organization committed to making a significant difference in our communities through our motto, “Better Products, Better Services, Better Lives.” As a family-owned enterprise with operations throughout Michigan, Indiana, and Florida, we are eager for you to join our dedicated team!

Key Responsibilities

• Respond to customer inquiries and assist with questions related to their statements.
• Execute data entry tasks, including the updating of customer information and documentation of inquiries.
• Follow up on accounts with outstanding payments.
• Obtain written orders from healthcare providers and verify insurance details.
  
  

Required Skills

• Exceptional verbal and written communication abilities.
• Competence in navigating desktop computers and multi-line phone systems.
• Familiarity with healthcare payers and Michigan collection regulations is preferred.
• Understanding of insurance eligibility is advantageous.
  
  

Qualifications

• High school diploma or equivalent required.
  
  

Career Growth Opportunities

• We provide numerous avenues for advancement and professional development within the organization, fostering personal growth and career progression.
• Employees will have access to paid training sessions to enhance their professional capabilities.
  
  

Company Culture And Values

• Our organization champions a family-oriented culture with a strong focus on community service and collaboration.
• We are dedicated to creating a supportive atmosphere that values teamwork and shared success.
  
  

Compensation And Benefits

• Competitive wages paired with a comprehensive benefits package, including health, dental, vision, and life insurance.
• Employee discounts at retail outlets and pharmacies.
• Paid holidays, floating days, and vacation time.
• 401(k) retirement savings plan and referral bonuses.
• Flexible scheduling options available after the training phase, including hybrid work possibilities.
  
  

Employment Type: Full-Time