Service Now Manager

Job details

Location: Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Gibraltar, Glasgow, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle upon Tyne, Norwich, Nottingham, Plymouth, Reading, South Coast - Southampton, Watford

Capability: Consulting

Experience Level: Manager

Type: Full Time or Part Time

Service Line: Technology & Data

Contract type: Permanent

Job Description

ServiceNow Manager

As a ServiceNow Manager you will be responsible for leading delivery of ServiceNow based solutions across client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role are:

• Lead the technical delivery of projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide technical leadership and mentoring to junior architects and offshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Assist development teams in resolving technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Support the ServiceNow presales opportunity lifecycle.
• Contribute to the development of KPMG’s ServiceNow based product roadmap.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.
  
  
  

The Person

Required experience:

• 5+ years of experience in consulting / professional services and technical delivery
• A proven track record of delivering technology projects on the ServiceNow platform as a Solution Architect
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 1 product suite
• Experience of agile and traditional software and project methodologies
  
  
  

Preferred experience:

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Application Developer (CAD)
• Certified in ITIL Foundation (v3 or v4)
• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Ability to author clear and comprehensive documentation
  
  
  

Why Consulting at KPMG?

Technology is a critical focus for us. It underpins everything we do. We're investing in technology like never before – not least because the pace of technological change is disrupting organisations in new and challenging ways. Through advanced data analytics and emerging tech-enabled solutions like AI and machine learning, we're helping clients across diverse sectors to navigate that change. We enable them to avoid any unnecessary risks and to uncover new, transformative opportunities that could give them a competitive edge. A career here means stretching your skills and honing your expertise by solving complex problems as part of a collaborative, results-driven and supportive team. Whether we're helping our clients to reduce their costs, make better decisions, improve efficiencies or deploy the latest technologies, we bring together broad specialisms and talents to deliver robust, connected solutions.