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Retail Sales Associate, Full Time (Customer Operations) - Richmond Centre

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Canada

Offer summary

Qualifications:

Customer service experience preferred, Familiarity with omni-channel retailing, Basic problem-solving skills, Ability to learn quickly.

Key responsabilities:

Provide excellent customer service
Engage effectively with customers
Offer style and outfit suggestions
Support sales floor and back of house
Promote brand loyalty programs

Gap Inc. Retail (Super / Hypermarket) XLarge https://www.gapinc.com/

10001 Employees

See more Gap Inc. offers

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
Promote loyalty by educating customers about our loyalty programs
Leverage omni channel offerings to deliver a frictionless customer experience
Support sales floor, fitting room, check out, and back of house processes, as required
Courteous and responsive to internal/external request
Exchange and verifies job related information to provide support

Who You Are

Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
Able to handle customer interactions and potential issues/concerns courteously and professionally
Use basic information-gathering skills to solve problems
Ability to learn procedural knowledge acquired through on- the-job training