As a Technical Support Specialist, we are seeking a proactive and technically skilled IT and Ticket Support Specialist to provide high-quality support for our SaaS/CRM platform. In this role, you will troubleshoot technical issues, assist clients in onboarding, and configure systems to meet customer needs.
Company Profile:
Our client is an Australian-based SAAS company at the forefront of technological innovation in the Property Development and Real Estate sector. They underpin the delivery of successful real estate developments, empowering customers to manage, sell and deliver property with our state-of-the-art property development sales CRM software and technology.
They are currently putting together a technical team in the Philippines, and they are looking for an excellent communicator and savvy Technical Support Specialist who has passion in solving problems and helping people, confident to share ideas and results-driven.
This is a fantastic opportunity to work with a dynamic team in a vibrant culture that’s at the forefront of innovative technology. You’ll gain exposure to various areas of the business and have the chance to participate in exciting "workation" trips overseas they prepare to grow and expand both within Australia and internationally.
Duties and Responsibilities:
• Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries.
• Onboard new customers by configuring platforms to meet their business needs.
• Manage software integrations, databases, and SaaS products with precision.
• Utilize your intermediate Microsoft Excel skills to effectively manage and analyze client data.
• Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups
Requirements
Must-have Skills / Qualification:
• 1 to 3 years of experience in technical support for SaaS or CRM platforms.
• Experience supporting cloud-based environments and web applications.
• Proven track record in managing CRM configurations, system setups, and user customizations.
• Strong ability to identify, troubleshoot, and resolve technical issues.
• Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations.
• Experience in SaaS support and troubleshooting user issues in web-based systems.
• Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions.
• Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries.
• Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes.
• Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems.
Advantageous Skills/Experience:
• Familiarity with the real estate sales, leasing, or property development sector is desirable but not essential.
• Experience with API integration and troubleshooting.
Technical Requirement:
• Owns a laptop or desktop device.
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