Offer summary
Qualifications:
High School Diploma/GED or higher, 2+ years of troubleshooting experience in Windows OS, Servers, and Workstations, 2+ years of experience with TCP/IP networks, Customer service experience.Key responsabilities:
- Respond to time-sensitive support calls
- Troubleshoot software, OS, and infrastructure issues
- Serve as main contact for customers
- Document all reported incidents
- Manage ticket backlog of 20-30 cases