Why Patients Need You
Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.
All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues can grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and can impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.
The Rare Disease Hemophilia Specialty Manager (HSM) is the lead commercial customer-facing representative for Pfizer’s Hemophilia Portfolio to Clinicians, Healthcare Providers and Administrative stakeholders within Hemophilia Treatment Centers and affiliated institutions within their assigned geography. They are responsible for achieving company business objectives through the execution of account plans, in compliant coordination with the Rare Disease cross-functional team, to address customer educational needs and facilitate the appropriate utilization of Pfizer's innovative therapies for the hemophilia population.
Pfizer’s Hemophilia Portfolio includes marketed recombinant factor products, BENEFIX and XYNTHA, along with the recent approval of Pfizer’s first Gene Therapy for Hemophilia B, BEQVEZ, and Anti-TFPI therapy, HYMPAVZI, for Hemophilia A & B.
The HSM must demonstrate an elevated level of clinical/therapeutic area knowledge, as well as possess a deep understanding of the hemophilia patient journey, competitive dynamics, and product access pathways to support the existing portfolio with Hemophilia Treatment Centers (HTCs)/Qualified Treatment Centers (QTCs), Institutions and appropriately prepare for the safe and effective delivery of future pipeline therapies.
They are expected to work in compliant collaboration with Pfizer’s cross functional team, including Field Medical, Patient Services, Reimbursement and other functions, appropriately triaging customer support needs to the relevant subject matter expert, contributing to a seamless customer and patient experience.
How You Will Achieve It
Primary commercial customer facing point of contact for healthcare providers representing Pfizer’s Hemophilia Portfolio to HTCs, QTCs and Hospitals. Responsible for delivering Pfizer’s business objectives.
Identifies key stakeholders and decision makers along with influence networks central to delivering on customer/patient needs.
Engages customers across the HTC, QTC and Hospital stakeholder network (Hematologist, Nurses, Pharmacy, Hospital Administrators, and support staff) to identify and deliver on customer educational needs in alignment with Business Plan objectives.
Builds and executes tailored account plans for each customer in compliant coordination with cross-functional team leveraging local market insights to ensure business objectives and customer expectations are met.
Educates providers on disease state, patient journey and appropriate patient types for approved Pfizer Hemophilia Treatments.
Educates providers on clinical profile of our approved therapies, including benefits/risks, and access pathways, along with product modality-specific details and patient support resources to ensure safe and effective treatment initiation and long-term patient outcomes.
Compliantly positions each approved Treatment appropriately for customer action in alignment with brand strategy.
Uncovers and addresses barriers to care to deliver on patient needs and achievement of business objectives.
Coordinates appropriately with HQ marketing and GTx CED colleagues accelerating operational/logistical insights with QTCs, Hospitals and HTCs, educating and engaging both treatment and referral networks on Pfizer approved Therapies, access pathways and patient resources.
Compliantly communicates and coordinates with internal cross functional team members and Field/HQ SMEs to ensure a positive, seamless, customer and patient experience.
Communicates key insights to Pfizer HQ to rapidly address customer needs, refine strategy, and shape future offerings.
Possesses deep knowledge with the ability to educate on the complete patient journey along with Pfizer resources available to support provider and patient needs throughout (e.g. -treatment considerations, eligibility, enrollment, access criteria, reimbursement, and therapy delivery).
Triages support needs to appropriate functional subject matter experts when necessary to ensure efficient, compliant issue resolution and customer satisfaction.
Effectively interacts with assigned HTCs, Infusion Centers, Aligned Hospitals, Inpatient Pharmacies/Pharmacy and Therapeutics committees, and Specialty Pharmacy customers, compliantly, as accountable commercial point of contact; uncovering opportunities and developing enduring customer relationships that drive confidence, satisfaction, and successful business outcomes.
Models unquestioned integrity, strong business ethics and ensures rigorous corporate compliance in all activities and communications.
Adapts positively to new challenges/ambiguity, stays focused on business goals and customer support in alignment with Pfizer’s Core Values.
Qualifications
Must-Have
BA/BS Degree required. MBA or advanced degree in a related field preferred.
Hemophilia, Hematology, and/or Gene Therapy commercial customer facing experience, combined with competitive launch experience bringing disruptive innovation to market preferred.
10 years of previous biopharmaceutical or medical sales/marketing/customer support experience preferred with at least 5 years spent in rare specialty sales, account management, specialty patient services, people/team leadership and/or developmental role with demonstrated leadership across peer groups.
Experience working with key thought leaders across Rare Disease or high influence customers in large group practices, hospitals, or managed care organizations preferred.
Effective interpersonal, organizational, communication skills and executive presence with the ability to influence internal/external stakeholders towards shared goals required.
Proven ability to understand customer needs and deliver support to optimize the customer experience in alignment with corporate objectives.
Strong organizational/analytical skills and ability to analyze data, generate insights and draw appropriate conclusions using data platforms and reports.
Ability to manage a large geography with occasional overnight travel.
Must live within territory geography or with efficient travel to assigned accounts.
Consistently and compliantly follows and supports company policies.
Valid US driver’s license and a driving record in compliance with company standards required
Nice-to-Have
Rare Hemophilia/Hematology Experience preferred.
Key Account Management experience preferred.
Expertise working at the institutional level to include P&T engagement, high-cost drug committee education, hospital administration, specialty pharmacy, distribution networks and buy and bill experience preferred.
Non-Standard Work Schedule, Travel, Or Environment Requirements
Other Job Details:
The annual base salary for this position ranges from $149 200,00 to $248 600,00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20,0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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