Offer summary
Qualifications:
Minimum of 5 years in senior solutions design within BPO, Proven record of managing large complex bids, Experience in leading and developing teams, Strong knowledge in customer experience and technology, Strategic thinker with commercial acumen.
Key responsabilities:
- Lead design of custom solutions for clients
- Mentor team of Solution Managers for high-quality output
- Collaborate with bid management for winning strategies
- Integrate AI and automation into client solutions
- Conduct sessions to identify solution needs and ROI