Offer summary
Qualifications:
Degree in Civil Engineering or Architecture, Previous experience in customer experience operations, preferably in tech or SaaS, Excellent verbal and written communication skills, Investigative mindset to solve problems, Organizational skills and time management.
Key responsabilities:
- Ensure the best customer experience from onboarding to daily adoption
- Conduct onboarding and ongoing communication with new clients
- Gather client feedback to improve platform features
- Monitor KPIs to prevent client churn
- Collaborate with the product team for continuous improvement