IT Support Engineer

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit . At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

DUTIES AND RESPONSIBILITIES | About the role

The Junior IT Support Engineer is needed to assist with but not limited to maintenance and configuration such computer systems and mobile devices. You will install hardware and software and continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues with computer. Business continuity approach at all times. Working with the wider team to unify and simplify solutions for all regions, embrace IT modernization through tools to boost employee productivity. You will report to the Global Digital Workplace Manager.

As a Junior IT Support Engineer, you will:

• Support modern technologies onsite & remotely for all offices locally and globally.
• Support the day-to-day operation of all technology or telecommunication devices (hardware, software, WIFI and mobile phones) across our IT Service Management (asset, incident, problem, and change management)
• Onboarding new joiners and laptops
• Give basic support and install the required productivity tools on laptops and mobile devices.
• Ensure accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
• Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
  
  
  

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Junior IT Support Engineer has:

• 1 year of relevant work experience, onsite and remotely.
• A degree in relevant IT field or an equivalence of professional experience.
• Good knowledge in the areas of Windows and Macintosh clients.
• Understanding of Office 365 environment, experience in Microsoft Intune.
• The ability to document process.
• Excellent organisation skills.
• The ability to work within fast moving team.
• Excellent communication skills both written and verbal.
• High level of attention to detail.
• A collaborative working mentality but is prepared to make decisions.
• Fluency in English (additional languages would be an added benefit).
  
  
  

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please to review our Diversity and Inclusion Policy for further information.

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