Offer summary
Qualifications:
Bachelor's or master's in computer science, 10+ years in technical support/client management, 7+ years SQL query experience, Solid understanding of Object-Oriented Programming, Strong problem-solving and analytical skills.
Key responsabilities:
- Support clients and internal staff
- Diagnose and resolve product issues via interaction
- Research client requests and performance issues
- Collaborate with Engineering, QA, and Product Management
- Lead client support status meetings