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Senior HR Technology Analyst (Oracle HR Knowledge Management)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Graduation required, Excellent business English skills, 3-5 years of relevant experience, Solid understanding of portal technology, Experience in content development and maintenance.

Key responsabilities:

Provide HR Technology support for Knowledge Management module
Develop standard reports with HR and business users
Research knowledge management technology developments
Manage the governance of knowledge offerings
Monitor metrics to drive improvements and engagement

Diebold Nixdorf

10001 Employees

See more Diebold Nixdorf offers

Job description

Job Description

Design, delivery and deployment of Oracle HR Helpdesk Knowledge Management.

Designs and structures / implementation of systems used to process the organization's Human Resource technology relating to Oracle Knowledge Management and Digital Assistant. Defines functionality standards, monitors HR information needs and designs new or modifies existing systems to meet changing requirements.

Acts as the subject matter expert leading all aspects of design and delivery of knowledge content in the portal. Has an understanding how Knowledge Management can be utilized to support Digital Assistant.

Responsibilities

Technology:

Provide HR Technology support for the Knowledge Management Module
Works with HR and business users to define standard reports and data management requirements
Develop and deliver communications and training for Knowledge Management
Research ongoing developments within the Knowledge Management technology and develops functionality, implementation and assists with rollout
Work on HR system-related process improvements, monitors progress and regularly reports on project status
Develop and implement validation and testing plans to ensure design meets HR requirements
Understands how to utilize Digital Assistant within HR Helpdesk function

Knowledge Library Content Management:

Define and lead governance for creating, developing, evolving, and using knowledge offerings in Oracle HR Help Desk Knowledge Portal to ensure content is relevant, up to date and accurate to support ongoing business process needs and stakeholder feedback
Provide expertise on documentation best practices and platform use
Application management of knowledge article base
Drive knowledge awareness and adoption activities within the company to engage and educate teams on available knowledge content and resources
Align knowledge base to Guided Learning offerings, working in partnership with the HR Helpdesk Senior Specialist
Develop and monitor metrics (reports, dashboards, usage statistics etc.) to identify and drive improvements to ensure overall operational effectiveness and enhance employee experience
Propose continuous improvement ideas and manage through to completion
Curate knowledge content so that it can be utilized for the implementation of Digital Assistant functionality

Qualifications

Required Qualifications

Graduation required.
Excellent business English skills (written and spoken).
3-5 years of relevant experience leading employee-facing knowledge management technology, Oracle HR Help Desk experience preferred (My Knowledge/Redwood Knowledge, Guided Learning, Digital Assistant)
Solid understanding of enterprise-wide portal technology, taxonomy, and integrations
Experienced authoring and leading content development and deployment
Experienced monitoring effectiveness of knowledge content and translating into needs analysis
Working knowledge of the broad portfolio of Human Resources work
Configuration and maintenance of portal technical and content changes

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations